Service Advisor Customer Contact BMW and MINI in Breda

You help BMW and MINI customers by phone and email, schedule appointments and prepare quotes. Based in Breda, for all branches, 32 to 40 hours.

What you’ll be doing

The phone rings: a customer with a MINI Countryman wants a service and asks what new brake pads cost. You book the appointment, prepare the quote and get the work order ready for the workshop. You work from the customer contact centre in Breda and help customers of all the organisation’s BMW and MINI branches.

• You’re the first point of contact for customers by phone and email
• You schedule appointments and turn requests into clear work orders
• You advise on servicing, repairs and additional services and prepare quotes
• You make sure every question is picked up quickly and properly, so the customer can move on with a good feeling

What we’re looking for

• You have experience as a service advisor or in another customer-facing role
• You know the basics of servicing and repairing cars, or you’re keen to learn them
• You see commercial opportunities and can convince a customer in an open way
• You keep the overview while switching between customers, tasks and systems
• You work professionally and look for a solution to every question

What you get

• Salary between €3,000 and €5,000 gross per month, depending on your experience
• One fixed base in Breda, while you help customers of all BMW and MINI branches
• Training through the brand importer or a trade school, so your knowledge keeps pace with the models
• 24 days of annual leave when full time, plus the option to buy 64 extra hours of leave every year
• Discount on buying, servicing and insuring your own car
• €15 a month off your gym membership, a collective health insurance plan and a good pension scheme
• A proper onboarding and an employer who thinks along with you about working hours and schedules

What happens next

Curious whether this is a fit for you? Apply using the button below, no CV needed. Within one working day we’ll call you for a short conversation.