Service Advisor Mercedes-Benz and smart in Amsterdam

You're the go-to contact for Mercedes-Benz and smart customers in Amsterdam, from work order to invoice. With training through the brand.

What you’ll be doing

A customer brings in an E-Class for servicing and asks whether the brakes are still fine. You listen, turn it into a complete work order and call back later if the workshop finds something. In Amsterdam you work with 57 colleagues on Mercedes-Benz and smart cars and vans.

• You’re the regular point of contact for customers and advise on servicing and repairs
• You turn a customer’s question into a clear work order and align the planning with the workshop manager
• If something changes during a repair, you take the initiative and explain to the customer what it means for cost and timing
• You spot where extra maintenance really helps the customer and give honest advice about it
• You arrange a replacement vehicle when needed, so the customer stays on the road
• At pickup you walk the customer through the invoice and answer any last questions

What we’re looking for

• You have experience as a service advisor or in another customer-facing role
• You know the basics of servicing and repairing cars and vans, or you’re keen to learn them
• You can translate technical explanations from the workshop into words a customer understands
• You see commercial opportunities and can convince a customer in an open way
• You keep the overview while switching between customers, tasks and systems

What you get

• Salary between €3,000 and €5,000 gross per month, depending on your experience
• Training through the brand importer or a trade school, so your knowledge keeps pace with the models
• 24 days of annual leave when full time, plus the option to buy 64 extra hours of leave every year
• Discount on buying, servicing and insuring your own car
• €15 a month off your gym membership, a collective health insurance plan and a good pension scheme
• A proper onboarding and an employer who thinks along with you about working hours and schedules
• Prefer 32 or 36 hours? That’s open for discussion

What happens next

Curious whether this is a fit for you? Apply using the button below, no CV needed. Within one working day we’ll call you for a short conversation.